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Enable real-time customer interactions, AI-driven conversations, and seamless shopping experiences across digital channels.
Conversational commerce is critical for retail and FGC organizations to engage customers through real-time interactions across chat, voice, and messaging platforms. These solutions enable personalized assistance, faster decision-making, and seamless shopping experiences.
However, many organizations still rely on static communication channels, delayed responses, and disconnected engagement systems, leading to poor customer experience and missed sales opportunities. This impacts conversion rates and overall customer satisfaction.
By integrating these capabilities, INT. enables retail and FGC organizations to enhance customer engagement, improve conversion rates, and deliver seamless conversational shopping experiences.
In retail, every second counts — and conversations create the shortest path to purchase, support, and retention.
Understand intent through natural language and recommend SKUs based on relevance, availability, and preferences
Re-engage users who abandon mid-journey via WhatsApp, SMS, or in-app chat — with incentives or reminders
Guide users through purchase decisions, cross-sell based on behavior, and answer FAQs in real time
Enable self-serve experiences for tracking, return initiation, feedback, and support
Engage customers in their preferred language, dialect, or region — with brand consistency
Connect users to human agents only when escalation is needed — with full chat history retained
Deploy bots across website, mobile app, WhatsApp, Instagram, and smart kiosks with shared logic
Continuously improve bot intelligence through user feedback, conversation analysis, and intent clustering
The next wave of retail growth isn’t just omnichannel — it’s omni-conversational.
Analyze customer touchpoints, queries, and engagement patterns
Define scalable frameworks for chat, voice, and messaging interactions
Connect CRM, commerce, and customer data systems
Develop AI-driven conversational interfaces and workflows
Ensure accuracy, responsiveness, and engagement effectiveness
Launch and enhance conversational performance using real-time insights
We craft AI assistants that don’t just respond — they understand, assist, and generate measurable outcomes.
Trained on domain-specific vocabularies: product specs, payment terms, return policies, etc.
Seamless integrations with Shopify, Magento, Salesforce Commerce, custom CMS, and POS systems
Tailor tone, language, and escalation protocols based on your brand identity and audience segment
Let the bot surface contextual deals, delivery options, and availability without redirecting
Build once, deploy across all digital touchpoints with unified logic and brand voice
Measure resolution rate, drop-off points, engagement duration, and conversion from every interaction
INT. builds assistants that don’t just chat — they close.
INT. combines retail expertise with advanced AI capabilities to deliver conversational platforms that enhance engagement, improve customer experience, and drive sales.
Let’s evaluate how equipped your brand is to meet customers where they talk — and convert them in real time.
You’ll receive:
INT. is a leading provider of conversational commerce solutions in retail and FGC, enabling brands to enhance customer engagement, improve conversions, and deliver real-time experiences with 28+ years of expertise.
