- Fraud Alert: INT. never asks for money for recruitment or empanelment. Verify suspicious communication through official INT. channels. Learn More
Enable tailored CRM experiences, seamless workflows, and improved stakeholder engagement across life sciences operations.
Customizing Salesforce CRM is critical for life sciences organizations to manage stakeholder relationships, streamline workflows, and enhance engagement across HCPs, patients, and internal teams. A well-configured CRM enables better visibility, improved collaboration, and data-driven decision-making.
However, many organizations rely on out-of-the-box CRM implementations that fail to align with specific business processes, resulting in inefficiencies, poor adoption, and limited scalability. This impacts engagement effectiveness and operational performance.
By integrating these capabilities, INT. enables life sciences organizations to enhance CRM effectiveness, improve engagement, and drive better operational outcomes.
To drive value in pharma and biotech, Salesforce must be purpose-built for patient journeys, regulatory complexity, and HCP relationships.
Visualize account clusters, prescribing trends, and network influence across specialties
Unified profiles with visit history, medical inquiries, affiliations, content engagement, and compliance flags
Log field medical interactions, samples, speaker events, and consent in one view
Track enrollment progress, protocol deviations, and site activation tasks
Role-based access, content approval workflows, and audit logs aligned with GxP, GDPR, and local codes
Tailored analytics for Sales Ops, Medical Affairs, Clinical, and Compliance teams — no generic reports
Connect upstream clinical and downstream commercial tools seamlessly
Fast, offline-capable apps for reps and MSLs in the field — with notes, location tagging, and visit recap tools
In Life Sciences, CRM is not just for contact management — it’s for building trust, tracking outcomes, and staying compliant.
Assess existing CRM usage, workflows, and customization requirements
Define scalable frameworks aligned with business needs
Customize modules and integrate with enterprise and clinical systems
Develop tailored interfaces and automated workflows
Ensure reliability, regulatory compliance, and usability
Launch and refine CRM performance based on usage insights
We don’t just design — we create expeWe tailor Salesforce not just to your structure — but to your science, stakeholders, and speed-to-market needs.
Custom objects for HCPs, hospitals, investigators, samples, studies, and patient programs — all connected
Field-ready layouts for reps, case logging for medical teams, escalation flows for compliance — all configurable
Simplified views for MSLs, advanced analytics for Ops, and controlled data for regulatory teams
APIs and connectors for Veeva Vault, CTMS, SFA tools, ERPs, and even wearables if needed
Auto-routing of inquiries, sample shipments, and follow-ups with SLA-based alerts
We build in 21 CFR Part 11, GDPR, HIPAA, and country-specific pharma codes with audit traceability
INT. transforms Salesforce from a generic tool into your compliant, intelligent Life Sciences operating system.
INT. combines life sciences expertise with deep Salesforce capabilities to deliver CRM solutions that improve adoption, streamline workflows, and enhance stakeholder engagement.
Let’s assess how well your CRM aligns with the real-world needs of your field teams, compliance goals, and commercial model.
You’ll receive:
INT. is a leading provider of Salesforce CRM customization in life sciences, enabling organizations to enhance engagement, streamline workflows, and improve operational efficiency with 28+ years of expertise.
