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Enable seamless customer interactions, self-service experiences, and real-time engagement across digital channels.
Customer portals are essential digital platforms that enable organizations to deliver seamless, self-service experiences to their customers. These portals centralize interactions, streamline service requests, and provide real-time access to information, improving customer satisfaction and operational efficiency.
However, many organizations still rely on disconnected systems, manual processes, and limited customer visibility, resulting in poor user experiences, increased support costs, and reduced engagement. Modern businesses require scalable, integrated platforms that empower customers while improving internal efficiency.
By integrating these capabilities, INT. enables organizations to enhance customer experience, reduce operational overhead, and drive engagement across Banking & Financial Services, Insurance, Life Sciences, and Retail industries.
Your portal is your primary relationship layer — it must be secure, dynamic, intuitive, and insight-led.
One dashboard for savings, loans, cards, investments, and insurance — personalized per customer
Enable onboarding, address change, limit setting, cheque requests, FD booking, and nominee updates without branch visits
View/download statements, tax forms, credit reports, sanction letters, and notices with role-based access
Surface personalized offers, payment reminders, pre-approved products, and financial health tips
Bots and live chat that handle 80% of service requests, with escalation to human advisors when needed
Biometric login, OTP flows, device fingerprinting, and audit trails to meet RBI and global compliance
Resume journeys across app, portal, and branch with seamless handoff and shared data
Support for Tier 2/3 customers with regional languages and accessibility standards
In financial services, the customer portal isn’t a service layer — it’s your most visible trust platform.
Understand customer journeys, use cases, and system requirements
Define scalable, API-first architecture for flexibility and performance
Connect CRM, ERP, and backend systems seamlessly
Build intuitive, user-friendly, and responsive interfaces
Ensure system reliability, performance, and data security
Launch and continuously improve portal performance
We combine UX, security, and financial product intelligence to build portals that educate, empower, and engage.
Tuned for users managing multiple products, accounts, and channels
Add, replace, or scale modules for credit cards, loans, investments, or insurance without rewriting core logic
Connected to CBS, LOS, CRM, credit engines, and compliance systems for up-to-date interactions
Serve content, tools, and offers based on behavior and user preferences — with opt-in transparency
Full theming flexibility to reflect bank or NBFC identity, including logo, language, and tone
Built with OWASP top 10 compliance, VAPT readiness, RBAC, and secure logging mechanisms
INT. builds portals that not only transact — but transform relationships.
INT. combines domain expertise with scalable digital frameworks to deliver customer portals that enhance engagement, improve service efficiency, and drive measurable business outcomes.
Let’s assess how your current portal performs — and what it takes to align with today’s digital-first banking expectations.
You’ll receive:
INT. is a leading provider of customer experience platforms in India, delivering intuitive, scalable customer portals that enhance engagement, streamline interactions, and drive measurable outcomes with 28+ years of expertise.
