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Enable seamless customer self-service, policy access, and real-time engagement across digital insurance platforms.
Website customer portals are essential for insurers to deliver seamless, self-service experiences to policyholders across digital channels. These platforms enable customers to access policy details, manage requests, and interact with insurers efficiently, improving engagement and satisfaction.
However, many insurers still rely on disconnected systems, manual service processes, and limited digital capabilities, leading to poor customer experience, higher service costs, and delayed responses. This impacts customer retention and reduces operational efficiency across the policy lifecycle.
By integrating these capabilities, INT. enables insurers to enhance customer experience, reduce service dependency, and drive engagement across the insurance lifecycle.
In insurance, digital self-service must be personalized, contextual, compliant, and accessible across devices and demographics.
Unified view of active, lapsed, and historical policies across life, health, motor, and group segments
Self-service for name change, nominee update, address change, policy download, and endorsements
Intuitive claim registration, document uploads, real-time status, and TAT updates
Multi-mode payment options with reminders, auto-debit, and failed payment alerts
Central repository for policy bonds, payment receipts, KYC, and claims docs — downloadable anytime
Natural language bots for FAQs, status checks, and first-level claim support
Tailored cross-sell prompts based on coverage gaps, age, family profile, or claim history
Aadhaar masking, OTP-based login, and audit trails for all user actions
In the insurance world, portals aren’t just functional — they’re foundational to long-term retention.
Analyze customer interactions, service journeys, and portal requirements
Define scalable, secure, and API-first portal architecture
Connect policy systems, CRM, and backend platforms
Build intuitive, responsive, and user-friendly interfaces
Ensure performance, data security, and compliance
Launch and continuously enhance portal performance
We help insurers design web and portal experiences that elevate service, reduce operational overhead, and create upsell-ready moments.
Tailored flows for individual, group, corporate, senior, and NRI policyholders
Combine Life, Health, Motor, Term, ULIP, and Group policies in a single, customer-facing layer
Sync with Policy Admin, Claims, CRM, Agent Portals, and Payment Gateways
VAPT-tested, 2FA-enabled, encrypted environments with role-based access controls
Regional language options for Tier 2/3 customers — usable by family members or assisted channels
WCAG-compliant interfaces for mobile, desktop, and low-vision users
INT. transforms your portal from an information kiosk into a full-service insurance experience.
INT. combines deep insurance expertise with scalable digital frameworks to deliver customer portals that improve engagement, streamline servicing, and enhance policyholder experience.
Let’s evaluate your current policyholder experience — and show how a unified portal can increase loyalty, efficiency, and product penetration.
You’ll receive:
INT. is a leading provider of digital customer portal solutions in India, enabling insurers to enhance policyholder experience, streamline servicing, and scale engagement with 28+ years of expertise.
