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Enable faster claim processing, improved accuracy, and seamless policyholder experience across the insurance lifecycle.
Claims management is a critical function for insurers to ensure timely processing, accurate assessments, and seamless customer experience during the most sensitive stage of the policy lifecycle. Efficient claims systems enable faster settlements, reduce operational overhead, and improve customer trust.
However, many insurers still rely on manual processes, fragmented systems, and limited visibility into claims workflows, leading to delays, errors, and increased fraud risks. This impacts customer satisfaction and creates inefficiencies across claims handling and settlement operations.
By integrating these capabilities, INT. enables insurers to improve claim settlement speed, enhance accuracy, and deliver better customer experience across the insurance value chain.
A next-gen claims experience must be fast, digital-first, audit-ready, and policy-aware — across life, health, motor, and commercial insurance.
File claims via app, portal, or WhatsApp — with photos, videos, and geo-tagged incident inputs
Auto-segment claims based on complexity, risk, claim amount, and past history for faster routing
OCR, eKYC, hospital empanelment lookup, and dynamic document requests linked to product rules
Customer and agent visibility into what’s pending, approved, or under verification — with auto-notifications
Fast-track simple claims (e.g., day-care, motor bumper-to-bumper, group term) using decision trees
Policyholder and claims handler can chat, upload, escalate, and resolve — all inside the app
Alerts for delays, escalations, and approvals — tracked by product, team, or geography
Log every decision, flag high-risk behavior, and prepare auto-reports for regulators or reinsurers
In insurance, speed builds satisfaction — but transparency builds trust.
Analyze claims processes, touchpoints, and system requirements
Define scalable, secure, and API-first claims architecture
Connect policy systems, CRM, and third-party platforms
Build intuitive interfaces for claim submission and processing
Ensure accuracy, security, and regulatory compliance
Launch and continuously improve claims performance
We engineer claims systems that reduce human effort, improve cycle time, and increase customer empathy — without breaking compliance.
Deploy per product line (health, motor, life, group) or end-to-end — from FNOL to payout
Connect with policy admin, CRM, TPAs, garage networks, hospital portals, and reinsurers
Auto-flag suspicious claims, detect mismatch between claimed and covered items, and optimize payout timelines
Track claims per geography, channel, cause, and product — with approval ratios and fraud triggers
Every action, edit, approval, and note is stored, timestamped, and exportable for IRDAI and reinsurer audits
Enable external stakeholders to manage claims, submit documentation, and respond to queries in real-time
INT. transforms your claims process from an operational headache into a competitive strength.
INT. combines deep insurance expertise with scalable digital frameworks to deliver claims solutions that improve processing efficiency, reduce errors, and enhance customer experience.
Let’s evaluate how your current claims system is performing — and where technology can improve payout speed, CX, and compliance.
You’ll receive:
INT. is a leading provider of claims management solutions in India, enabling insurers to streamline claims processing, improve settlement speed, and enhance customer trust with 28+ years of expertise.
