Tag: dataanalytics

Predictive Data Analytics

A Practical Guide to Predictive Big Data Analytics

Predictive big data analytics are making waves worldwide and with good reason. They are fast becoming growth engines for companies across sectors, particularly for their penchant to drive better decision-making. At the same time, implementing predictive analytics is becoming more of a competitive advantage for industries and businesses these days. Hence, there’s no denying their importance. However, as with all good things, there are several intricate layers of complexities surrounding all the hype around them. It is no different in the case of predictive analytics. Here’s demystifying the concept or tool, whichever way you perceive it. Diving Into Predictive Analytics When we talk of predictive big data analytics, it should be understood that big data and predictive analytics should first be understood separately and in context before interrelating them. Big data indicates the massive volumes of complex information/data gathered by businesses. Predictive analytics leverages big data for generating valuable insights and discovering relevant patterns for forecasting future trajectories or events. Big data thus encompasses not only this voluminous data but also the techniques for gathering, processing, and storing the same. Predictive big data analytics is thus a set of operations and models which make use of data mining and machine learning among other technologies for forecasting or predicting future events/trends. How It Actually Works Predictive analytics revolves around predictive modeling and this, in turn, covers two kinds of machine learning algorithms. These are supervised and unsupervised. The former help in predicting any targeted outcomes and are primarily used for predictive analytics operations. Coming to supervised machine learning algorithms, there are two kinds that you should know more about. Classification models help in forecasting whether the observations can come under any specific class, segment, or category. To cite an instance, it may help identify a customer as one likely to stay with the company or whether a customer will churn. Some classification models/techniques include logistic regression and decision trees. Regression models are those which help predict any value. For example, the click-through rate of an online advertisement can be predicted in this manner. Some models/techniques include polynomial regression and linear regression. Returning to unsupervised machine learning algorithms, they do not forecast, but only identify data patterns which can be leveraged for grouping/labeling similar data points together. One of the popularly used algorithms is known as k-means clustering and this helps group customers into segments or other similar data points into such clusters. Predictive analytics may also use other data mining or statistical models for the identification and forecasting of future trends and outcomes. Why Prescriptive Analytics Is Different You should not confuse predictive big data analytics with prescriptive analytics. The latter actually develops upon the results enabled by predictive models in an earlier stage. Predictive analytics informs why any event is taking place and what may take place later, prescriptive analytics is about the experimentation and optimization of models already in place. It will answer questions regarding the outcome or event of something actually happening and enable companies to move ahead with best possible scenarios. How Predictive Analytics Is Used Here are only a few instances that are worth citing: Core Aspects of Predictive Analytics These are the ways in which predictive big data analytics offers greater value to almost every industry or company out there today. Who wouldn’t want the power to understand where things are going and what shape they can take in the future. In fact, preventive action and risk management can also be improved considerably for companies in most sectors by leveraging predictive analytics. However, it should also be stated here that investing in the right talent to manage these processes and setting up the right big data infrastructure are also pre-requisites for the successful deployment of the above-mentioned models. FAQs Is predictive big data just a fad, or does it have real-world applications? Predictive big data is not a fad anymore. It has several real-world applications, helping organizations with various functions from identifying consumer fraud to managing inventory, and also understanding consumer preferences and behavioral patterns. Can predictive analytics be used for real-time decision-making? Predictive analytics can be used for real-time decision making by companies. This can be done through the application of predictive models to real-time data feeds. However, it requires suitable infrastructure, expertise, and analysis models. What is predictive big data analytics, and how does it differ from traditional analytics? Predictive big data analytics revolves around leveraging big data to generate insights that businesses can use to improve decision-making, enhance productivity, and cut losses. It is different from traditional analytics since the former uses structured information in smaller and more manageable amounts, while big data indicates unstructured and vast information. What industries can benefit most from predictive big data analytics? Predictive big data analytics can benefit several industries immensely, including manufacturing and production, banking and financial services including insurance, retail, healthcare, and more. Where is predictive big data analytics headed? Predictive big data analytics has firmly stamped itself as the future source of insights and real-time decision-making for businesses. Based on a study by Allied Market Research, the global market for predictive analytics is expected to reach a whopping US$35.45 billion by the year 2027, posting a CAGR (compound annual growth rate) of 21.9%. Demand will rise for more informed and data-based decision-making instead of intuition.

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Sentiment Analysis

How Sentiment Analysis Can Drive Insurance Industry

Sentiment analysis in insurance is emerging as a potent tool for companies in multifarious ways. Insurance companies have tons of unstructured information that they have at hand.  Following a suitable sentiment analytics process may help insurers enhance retention of policyholders and also in the identification of opportunities pertaining to up-selling and cross-selling. Sentiment analytics have already turned into a vital aspect of strategies pertaining to customer feedback for companies of diverse sizes. Sentiment analytics in insurance fuse Machine Learning (ML) and Natural Language Processing (NLP) along with deep-text analytics for illuminating intrinsic nuances of texts.  Sentiments can be translated more easily and analyzed seamlessly than expressions. The sentiment analytics process is also known as opinion mining.  Customer data is unstructured and comes in several forms including claim data, voice messages, surveys, emails, social media posts. The entire system is tailored not only to analyze feedback and its nature, but also to put it against the right context. Benefits of Sentiment Analytics Insurers can reap multiple benefits from suitable sentiment analysis procedures. Here’s looking at some of them: 1. Detecting Fraud Reports indicate how insurers lose millions annually on account of fraud. These are estimated at anywhere around 5-10% of total compensation payouts by insurers in a year at least.  These are claims that flew under the radar. However, predictive analytics and other tools can help detect the same. A sentimental analysis dataset will help insurance companies track and assess insurance settlement and claim patterns.  It will help in quicker decision-making on the basis of crucial parameters or key performance indicators. This will help in arresting fraudulent claims and enhance the insurer’s earnings.  Text analytics also enables better decision-making through dashboards and access to other necessary data. 2. Customer Understanding  Social media sentiment analysis will help in the classification and identification of customer interactions on the basis of parameters like the services/products being provided, the marketing platforms or channels that are used, the operations in place and so on.  What sentiment analysis does is help insurers understand the voices of their customers.  It fosters superior customer understanding above everything else. Social media datasets will help in the identification of specific aspects concerning any product, process, or service.  Whenever this analysis is implemented for social media comments, it helps in clearly delineating trends in the industry and perceptions of companies along with enabling timely alerts on any reputation related issues as well. 3. Managing Claims The analysis of complaints and claims is another natural segment for using such datasets. Complaints may be automatically identified and classified on the basis of the service, product and other parameters.  This enables passing them onto suitable agents/departments in order to ensure swift action on the same. Relating those to real world Sentiment analysis in insurance reduces costs, combats fraudulent claims, helps insurance companies understand patterns, trends and customer preferences, and also lowers overall workload and the time taken to respond to customer issues.  Simultaneously, social media sentiment analysis helps in enhancing satisfaction levels of both employees and clients, while enhancing client retention, brand-building, recommendations.  It also goes a long way towards lowering indirect expenditure. Sentiment analytics can help insurance companies keep leveraging unstructured information for identification of revenue-enhancing opportunities and industry/customer trends.  Although analytics is not perfect as of yet, it is continually evolving towards the same. In this case, the sustained focus on a specific domain (insurance) can help in enhancing the overall accuracy levels as well. Indus Net Technologies offers an array of solutions tailored towards the needs of insurance companies and the industry at large, right from cutting-edge analytics and other technological tools to back-end automation, risk profiling, customizable analytics, and modernization of legacy applications.  Having worked on diverse task requirements for insurers over the years, INT has the ability to tailor industry and company-specific solutions that harness the power of data, free up company resources, and ultimately boost company revenues and growth alike. About the author: Dipak Singh is a thought leader and data cruncher, currently, he heads the Analytics Wings at INT. To know more do check out his LinkedIn profile here.

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