First Impressions in Banking Are Digital Now —
And They’re Make or Break.

Streamline, Personalize, and Secure Your Customer Onboarding Journey from Click to Credit.

Why Traditional Onboarding Costs Banks Customers — and Trust

When onboarding isn’t seamless, intelligent, or mobile-friendly, institutions face:

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of customers say they’ll abandon a financial application if it’s too long or complex

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 of BFSI executives cite onboarding inefficiency as their top barrier to digital growth

What a Modern Onboarding Journey Must Enable in Banking

The best onboarding journeys are guided, adaptive, real-time, and regulation-ready — without sacrificing user experience.

Pre-Fill & Profile Capture

Autofill forms using Aadhaar, PAN, DigiLocker, or bureau integrations — reduce effort at every step

Multi-Channel Start & Completion

Let users begin onboarding via branch, portal, app, or third-party partner — and complete it anywhere

Video & Biometric KYC

Integrated real-time VCIP, selfie-based KYC, and liveness detection with regulator-approved flows

Product Bundling

Open savings, cards, loans, or investments in one unified journey — with pre-approved logic

Status Visibility & Journey Progress Bars

Allow customers to track where they are, what’s pending, and expected TAT

Conditional Document Requests

Request only what’s required based on profile, geography, or product — using smart rules

Pre-Integration with LOS, LMS, CBS

Auto-trigger downstream activation, approval, and limit-setting flows

Consent Management & Risk Flags

Embedded opt-in handling and background compliance checks without slowing down UX

In financial services, onboarding isn’t just the first touch — it’s your customer’s first test of trust.

Why INT. Designs Onboarding Journeys That Convert and Comply

We combine CX design, intelligent automation, and regulatory knowledge to craft journeys that move faster — and convert better.

Segmented UX Journeys

Unique onboarding flows for salaried, self-employed, student, NRI, and business segments

Mobile-First & Assisted Modes

Self-serve journeys with agent-assisted fallback for rural, senior, or priority segments

Built-in Real-Time Validation APIs

Aadhaar XML, CKYC, PAN NSDL, bureau pulls, and GSTIN linked to native field-level checks

Dynamic Flow Engine

Add/remove steps, documents, or validations based on user profile or product configuration

Auto-Trigger Notifications & Nudges

Reminders, OTPs, and resume journey links via WhatsApp, email, and SMS

Audit Trails & Regulatory Snapshots

Every form, upload, signature, and approval logged for RBI, SEBI, IRDAI, and internal audit readiness

INT. helps you onboard faster, smarter, and more securely — from any channel, for any customer type.

case studies

Proof That Speaks

Featured

71%

reduction in average onboarding time per customer

38%

increase in conversion rate from application to activation within 90 days

Get a Free Onboarding Journey Audit

We’ll map out your current process, identify drop-off points, and recommend optimizations to improve both conversion and compliance.

You’ll receive:

  • Journey step-level drop-off heatmap
  • KYC, consent, and compliance flow gap analysis
  • Multichannel UX readiness score
  • Integration and automation maturity report
WHO WE ARE

At INT., excellence and innovation drive everything we do.

We go beyond maintaining operations—we empower businesses with data, insights, and best practices to stay ahead in an ever-evolving digital landscape.

Years of Excellence
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Offices Worldwide
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Solution Experts
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Worldwide Happy Clients
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