Tag: BFSI

How the Large Language Models like GPT are revolutionising the AI space in all domains (BFSI, Pharma, and HealthCare)

How the Large Language Models like GPT are revolutionising the AI space in all domains (BFSI, Pharma, and HealthCare)

Large language models or LLMs are ushering in a widespread AI revolution throughout multiple business and industry domains. DALL-E-2 set the cat amongst the pigeons in the AI segment in July 2022, developed by OpenAI, before ChatGPT came into the picture. This has put the spotlight firmly on the invaluable role increasingly played by LLMs (large language models) across diverse sectors. Here’s examining the phenomenon in greater detail.  LLMs make a sizeable impact worldwide With natural language processing, machine learning, deep learning, and predictive analytics among other advanced tools, LLM neural networks are steadily widening the scope of impact of AI across the BFSI (banking, financial services, and insurance), pharma, healthcare, robotics, and gaming sectors among others.  Large language models are learning-based algorithms which can identify, summarise, predict, translate, and generate languages with the help of massive text-based datasets with negligible supervision and training. They are also taking care of varied tasks including answering queries, identifying and generating images, sounds, and text with accuracy, and also taking care of things like text-to-text, text-to-video, text-to-3D, and digital biology. LLMs are highly flexible while being able to successfully provide deep domain queries along with translating languages, understanding and summarising documents, writing text, and also computing various programs as per experts.  ChatGPT heralded a major shift in LLM usage since it works as a foundation of transformer neural networks and generative AI. It is now disrupting several enterprise applications simultaneously. These models are now combining scalable and easy architectures with AI hardware, customisable systems, frameworks, and automation with AI-based specialised infrastructure, making it possible to deploy and scale up the usage of LLMs throughout several mainstream enterprise and commercial applications via private and public clouds, and also through APIs.  How LLMs are disrupting sectors like healthcare, pharma, BFSI, and more Large language models are increasingly being hailed as massive disruptors throughout multiple sectors. Here are some aspects worth noting in this regard:  Pharma and Life Sciences:  Healthcare:  The impact of ChatGPT and other tools in healthcare becomes even more important when you consider how close to 1/3rd of adults in the U.S. alone, looking for medical advice online for self-diagnosis, with just 50% of them subsequently taking advice from physicians.  BFS:  Insurance:  The future should witness higher LLM adoption throughout varied business sectors. AI will be a never-ending blank canvas on which businesses will function more efficiently and smartly towards future growth and customer satisfaction alike. The practical value and potential of LLMs go far beyond image and text generation. They can be major new-gen disruptors in almost every space.  FAQs What are large language models? Large language models or LLMs are specialised language frameworks that have neural networks with multiple parameters that are trained on vast amounts of unlabelled text with the usage of self-supervised learning.  How are they limited and what are the challenges they encounter? LLMs have to be contextual and relevant to various industries, which necessitates better training. Personal data security risks, inconsistencies in accuracy, limited levels of controllability, and lack of proper training data are limitations and challenges that need to be overcome.  How cost-effective are the Large Language Models? While building an LLM does require sizeable costs, the end-savings for the organisation are considerable, right from saving costs on human resources and functions to automating diverse tasks.  What are some potential ethical concerns surrounding the use of large language models in various industries? Some concerns include data privacy, security, consent management, and so on. At the same time, there are concerns regarding these models replicating several stereotypes and biases since they are trained using vast datasets. This may lead to discriminatory or inaccurate results at times in their language. 

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Embedded Finance

All You Need To Know About Embedded Finance

Embedded finance is one of the biggest trends today, indicating a seamless integration of the non-financial and financial services spectrum. It will help in streamlining financial systems and procedures for consumers while enabling superior user experiences simultaneously.  For example, embedded finance may help customers make their purchases and receive credit at one point rather than visiting a banking branch for applying for the credit in question and then make the purchase.  Customer-facing platforms digitally tap into these technologies for integrating financial solutions into their own spectrum of services. What is embedded finance?  Consider a scenario where an e-commerce platform integrates a checkout option for financing purchases or any e-wallet helps people to directly exchange money.  It can even be any other product platform offering insurance services for buyers. There are basically limitless possibilities ahead for embedded finance technology.  What about regulatory aspects?  These are no stumbling block at least for now. The entity which is regulated, i.e. the fintech player or banking institution, will be taking care of these aspects, including licenses, compliance, safety of consumer operations, deposits, and so on.  When financial services are embedded into various transactional platforms, it translates into a win-win for consumers. Embedding adheres to regular operational protocols for working with the help of APIs.  Upon a clear blueprint from product managers, developers solely have to deliver code as per the vision of the UX designer.  This trend will certainly become one of the biggest across the global economy and financial services sector over the next years, particularly for its potential to maximize revenues from every individual customer.  Delving Deeper Into Embedded Finance Here are some operational mechanisms for embedded finance that are worth noting:  Embedded Payments These enable consumers to make their payments with a one-touch mechanism, and also minus any need to shift between apps, enabling faster settlement and checkouts.  Embedded Cards These can temporarily replace debit/credit cards for regular transactions between vendors and users. It enables fund transfers to these cards digitally for purchases, restricted to the value of the funds transferred and this can be activated. These are more secure for consumers and include expense cards, smart cards, corporate cards, and other digital/virtual cards.  Embedded Credit Several platforms can allow consumers to get credit instantly while buying any item, thereby doing away with the need for huge paperwork, applications, separate procedures, and so on.  Embedded Investment Options Platforms may offer a one-stop solution for investing in various avenues and managing the same easily. Multiple financial instruments may be accessed without leaving the one-stop platform in question.  Embedded Insurance Solutions Embedded insurance solutions refer to better integration across platforms, enabling companies to approach and get insurance customers through multifarious trusted platforms.  Embedded Banking Services This refers to the integration of financial solutions with any other brand app or platform via APIs. This may include contactless payment, bank transfers, lending, and more.  Naturally, embedded finance has its fair share of advantages including enhancing the average order value, customer count, lifetime value of a customer, and customer retention figures for digital and other brand platforms, while helping them earn some alternative income via revenue-sharing as well.  These platforms will also get a chance to gather invaluable customer information for insights on buying patterns. Financial institutions benefit from tapping the distribution abilities of these platforms/apps, while gaining access to vital data on borrowers, useful for enabling customized financial offerings for them.  They also benefit from a higher pool of customers while improving lifecycle management of credit and underwriting in turn. This will ultimately enhance their revenues/profit margins as well.  Consumers benefit from more convenience, easier access to almost all major financial solutions, and customized financial offerings, along with better user experience across multiple trusted platforms. Embedded finance thus translates into a viable and beneficial solution for all stakeholders in the process, i.e. the financial institution, the platform, and the end-consumer. It could well become one of the defining trends of not just 2023, but for the coming decade too!  

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Differentiation: The Biggest Area for IT Investment in BFSI Sector

The Banking, Financial Services and Insurance (BFSI) sector is considered to be the 2nd largest consumer of technology in the world; the first being the Telecom sector. As a consequence, the entire sector, both globally and in India, is expected to witness an increased momentum for different kinds of cloud based solutions. In fact, this highly-regulated sector in the country of India is believed to bring in a lot of growth opportunities. Which is the best IT investment area in the BFSI sector of India? One of the prime areas, as Oracle, the computer technology giant, thinks it to be is “differentiation”, when it comes to IT investment in the BFSI sector. It is more relevant for the Indian BFSI sector for the following reasons: The big players would be concentrating more on digitalization of their products or services. They are more likely to adopt digital distribution of products and services than opening up new branches on different locations. Termed as “the retirement decade”, this decade is being anticipated to come up with about 3 lakhs vacancies in different banks of the public sector, which in turn would pave the way for a major IT spend towards capital and talent management. Finance and integrated risk is another big area for IT investment. Though, initially, it has never been an investment-worthy area, however, the introduction of IFRS, Basel III regulation and a number of other regulatory prescriptions by RBI (Reserve Bank of India) and BIS (Bank of International Settlements) has led to an increased IT investment in this arena. Does cloud feature in the portrayed IT investment trends? Research says that the conventional technologies are still attracting about 70% of the entire IT investment. However, big players like Oracle strongly believes that it’s not far when the IT investment trend would shift from the traditional back office data management to technologies related to customer interaction, mobility, on the fly analytics management etc. Even different studies by some of the famous research firms speak in favour of this. Let’s see how: McKinsey’s Research A recent study by McKinsey shows that the total number of customers opting digital banking is more likely to rise remarkably on a global level. In Asia, the number is expected to reach about 1.7 billion by the year 2020, out of which the country of India alone has been portrayed to have 450 million digital banking customers by the end of that year. Now, in such a scenario, banks looking forward towards acquiring new digital-minded customers need to explore cloud based technologies. In a nutshell, it is better for banks to deploy technologies that can help them glide into the digital banking era. Gartner’s Research According to this reputed IT research and advisory firm of America, more than 60% of the global banks would resort to the cloud based transaction processing. In fact, this is what is making the IT departments of those banks become increasingly bimodal. Coined by this IT research firm, the concept “Bimodal IT” refers to the IT departments of banks having the following two operational modes: Lights on mode Innovation mode However, in order to catch up with the continued changes in customer behaviours, banks based in different parts of the world would need to continue investing in the traditional technologies and simultaneously adopting cloud technologies. Now, this adoption of cloud technologies would not just be completely cost-driven and triggered by improvements in the efficiency level but would primarily be an effect of the major shift in banking behaviours of modern customers; and banks, which plan to stay ahead need to surely opt the emerging cloud technologies. After all, unless a bank cannot be differentiated from others in the positive sense, it can never stay ahead of its competitors. This is what would call for more IT investment in the BFSI sector. In fact, the sector has already started witnessing the growing IT investment opportunity for “differentiation”. The big technology players in the world like Oracle are thinking of introducing “Data-as-a-Service” in place of the traditional Platform-as-a-Service and Software-as-a-Service. This newly introduced notion would enable banks to build digital profiles for customers, based on customers’ daily banking behaviours and drive their revenue accordingly; and all of these just points to the increasing IT investment for differentiation in the BFSI sector.

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