Modernizing Legacy Systems for Somax Inc.

Case study - Somax Inc.

Somax Inc. is a leading provider of innovative software solutions specializing in the logistics and transportation industry. With a strong commitment to enhancing operational efficiency and customer satisfaction, Somax Inc. serves a diverse clientele, providing technology-driven solutions that streamline processes and improve service delivery across the supply chain.

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THE CHallenge

Overcoming Legacy System Limitations: Enhancing Efficiency & Scalability for Somax Inc.

Somax Inc. was confronted with the limitations of its legacy systems, which hindered operational efficiency and scalability, impacting client service delivery.

  • Outdated legacy systems, the existing systems were cumbersome, slow, and unable to support modern operational needs, leading to inefficiencies.
  • Limited scalability, the infrastructure struggled to scale with the increasing demand from clients, making it difficult to support over 20,000 users effectively.
  • Integration issues, legacy systems were poorly integrated with newer technologies, resulting in data silos and hindering real-time decision-making.
  • High maintenance costs, continuous maintenance of outdated systems resulted in increased operational costs, diverting resources from innovation and improvement initiatives.
  • Declining client satisfaction, operational inefficiencies led to longer turnaround times and reduced service quality, affecting overall client satisfaction and retention.

Despite these hurdles, Cipla aimed to create a seamless experience for its users, reinforcing its commitment to innovation and accessibility in healthcare.

THE solution

Legacy Modernization: Empowering Somax Inc. with Cloud-Based Solutions & Scalability

INT. partnered with Somax Inc. to modernize its legacy systems and develop cloud-based applications through the managed services offering, enabling enhanced operational capabilities and scalability.

  • Legacy System Modernization: Conducted a comprehensive analysis of existing systems and developed a phased modernization plan to transition from outdated technologies to cloud-based solutions.
  • Cloud-Based Application Development: Designed and implemented custom cloud applications that support real-time data processing, analytics, and user-friendly interfaces for end-users across client sites.
  • Scalable Infrastructure Setup: Migrated operations to a cloud infrastructure that scales dynamically, ensuring consistent performance even during peak usage periods.
  • API Integration: Implemented APIs to facilitate seamless integration between legacy systems and new cloud applications, enabling a unified data ecosystem and real-time data sharing.
  • Training and Support: Provided extensive training to Somax Inc.’s staff to ensure smooth adoption of new technologies, along with ongoing support to address any challenges during the transition.

Glimpses of Somax Inc.

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THE impact

Driving Operational Excellence: Enhancing Efficiency & Client Satisfaction for Somax Inc.

INT.’s partnership with Somax Inc. resulted in substantial improvements in operational capabilities and client satisfaction:

  • 20,000+ Users Effectively Served across 50+ client sites, ensuring that all clients receive timely and efficient service.
  • 30% Improvement in Operational Efficiency, leading to streamlined processes and reduced response times for client inquiries and support.
  • Enhanced Client Satisfaction, reflected in improved feedback scores and increased retention rates due to faster service delivery and better overall experiences.
  • Significant Cost Savings on maintenance and operational costs, as modernized systems require less manual intervention and lower support overhead.
  • Increased Data Accessibility and collaboration among teams due to the integration of cloud-based solutions, promoting a more agile work environment.

Users Effectively Served across 50+ client sites

0 %

Reduction in operational costs

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From our point of view, INT. obviously helped us create value. When we started out with a product that barely worked. Now we actually have a mature product used by thousands of users at hundreds of sites.

Malcolm McLean
CTO, Ageas Insurance
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