Enhancing API Integration for a Global Insur-Tech Company

Case study - Insur-Tech Company

The client is a leading global insur-tech company specializing in innovative insurance solutions that leverage technology to improve customer experiences and streamline operations. With a focus on agility and responsiveness, the company aims to meet the evolving needs of its customers through advanced digital capabilities.

Download full case study
THE CHallenge

Scaling API Integrations: Overcoming Growth Challenges for the Insur-Tech Company

The insur-tech company faced significant challenges in managing API integrations, particularly as traffic volumes increased and operational demands grew.

  • High API Traffic, the existing API management system struggled to handle the increasing volume of API calls, leading to potential performance issues and service disruptions.
  • Lack of multi-URL support, the absence of multi-URL capabilities limited the company's ability to effectively scale its services and cater to diverse customer needs.
  • Short contractual commitment, the initial commitment with the client was limited to 12 months, affecting long-term planning and resource allocation.
  • Inconsistent performance, fluctuations in API performance impacted customer satisfaction and trust, hindering the company's growth potential.
  • Operational complexity, managing multiple APIs and integrations became increasingly complex, leading to challenges in monitoring and maintaining consistent service levels.

Despite these hurdles, Cipla aimed to create a seamless experience for its users, reinforcing its commitment to innovation and accessibility in healthcare.

THE solution

Enhancing API Performance: Scaling Integrations with Azure API Management for the Insur-Tech Company

INT. collaborated with the global insur-tech company to enhance API integration by implementing Azure API Management, ensuring seamless performance and scalability.

  • Azure API Management Deployment: Integrated Azure API Management to create a robust platform for managing APIs, providing a centralized gateway for API access and control.
  • Multi-URL Support: Configured multi-URL capabilities to handle increased API traffic efficiently, allowing the company to scale its services without compromising performance.
  • Traffic Management Policies: Implemented advanced traffic management policies to optimize API usage, ensuring smooth operations even during peak demand periods.
  • Enhanced Monitoring and Analytics: Leveraged Azure’s monitoring tools to gain real-time insights into API performance, enabling proactive issue identification and resolution.
  • Extended Client Commitment: Fostered a strong partnership with the client, resulting in an extended commitment period of over 18 months, enhancing collaboration and resource planning.

Glimpses of Global Insur-Tech Company

Download complete case study here

This includes the detailed solution we provided them to overcome their challenges
Download now
THE impact

Optimizing API Management: Driving Performance & Scalability for the Global Insur-Tech Company

The implementation of Azure API Management had significant positive outcomes for the global insur-tech company:

  • Seamless Management of Increased Traffic, ensuring high availability and performance of APIs even during peak usage times, enhancing user experience.
  • Multi-URL Support Enabled Efficient Scaling, allowing the company to expand its offerings and cater to a larger customer base without service disruptions.
  • Extended Client Commitment from 12 months to over 18 months, strengthening the partnership and enabling more strategic long-term planning and resource allocation.
  • Improved API Performance, leading to enhanced customer satisfaction and trust in the company’s digital services.
  • Operational Efficiency increased due to simplified API management and reduced complexity, allowing teams to focus on innovation and service enhancement.

Higher ROI on marketing campaigns

0 %

Reduction in operational costs

0 %
Frame 222

From our point of view, INT. obviously helped us create value. When we started out with a product that barely worked. Now we actually have a mature product used by thousands of users at hundreds of sites.

Malcolm McLean
CTO, Ageas Insurance
recommended

Other relevant case studies

Featured

INT. developed a customized e-wallet and POS system for Konvergence, transforming e-payments for Italian retailers.

30%

Transactions shifted to self-service with ‘MyCoop.’

40%

Scan-and-Go saw widespread customer adoption.
Read more
award-winning

Collaborate with a prestigious and award-winning organization.

and many more+
Contact Us
contact us

Let’s connect!

    Privacy Policy.

    Edit Template

    Services

    Industries

    Company

    Resources

    Press Kit

    MENU
    Book a free consultation
    CONTACT US

    Let’s connect!

      Privacy Policy.

      Book a free consultation
      Almost there!

      Download the report

        Privacy Policy.