Seamless Migration to AWS Cloud for Enhanced Efficiency at EZTaxReturn

Case study - EZTaxReturn

EZTaxReturn is a leading online tax preparation service that provides individuals and businesses with user-friendly tools and expert support to simplify the tax filing process. With a focus on customer satisfaction and operational excellence, EZTaxReturn aims to offer efficient, reliable, and secure tax solutions to its growing client base.

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THE CHallenge

Modernizing Infrastructure: Enhancing Scalability & Efficiency for EZTaxReturn

EZTaxReturn faced challenges with its existing on-premises infrastructure, which hindered scalability and operational efficiency while incurring high costs.

  • Aging Infrastructure: The existing systems were outdated, leading to performance bottlenecks and reliability issues that affected service delivery.
  • High Operational Costs: Maintaining on-premises infrastructure resulted in escalating operational costs, straining the company's budget and resources.
  • Limited Scalability: The existing infrastructure struggled to support increased demand during peak tax seasons, risking service availability and client satisfaction.
  • Downtime Concerns: Any migration efforts carried inherent risks of downtime, which could disrupt services and lead to customer dissatisfaction.
  • Inefficient Troubleshooting: The legacy system's complexity made troubleshooting and system maintenance time-consuming, impacting overall operational efficiency.

Despite these hurdles, Cipla aimed to create a seamless experience for its users, reinforcing its commitment to innovation and accessibility in healthcare.

THE solution

Seamless Cloud Migration: Enabling Zero Downtime & Enhanced Operations for EZTaxReturn

INT. partnered with EZTaxReturn to facilitate a smooth migration to a Green Field AWS cloud environment, ensuring zero downtime and improved operational capabilities.

  • Green Field Migration Approach: Designed a cloud-native architecture that allowed for a fresh build in the AWS cloud, minimizing risk and ensuring a clean slate for performance optimization.
  • Zero Downtime Strategy: Utilized advanced migration techniques, including data replication and automated deployment processes, to ensure continuous service availability throughout the transition.
  • Cost Optimization: Leveraged AWS’s pay-as-you-go pricing model and efficient resource allocation strategies to significantly reduce operational costs post-migration.
  • Enhanced System Reliability: Implemented AWS services designed for high availability and redundancy, ensuring consistent performance and uptime for EZTaxReturn’s applications.
  • Automated Monitoring and Troubleshooting Tools: Integrated AWS monitoring tools to facilitate real-time system performance tracking and quicker resolution of issues, enhancing overall operational efficiency.

Glimpses of EZTaxReturn

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THE impact

AWS Cloud Migration Success: Driving Efficiency & Scalability for EZTaxReturn

The successful migration to a Green Field AWS cloud environment yielded significant benefits for EZTaxReturn:

  • 70–80% Reduction in Operational Costs, allowing EZTaxReturn to redirect resources toward innovation and customer service enhancements.
  • Improved System Reliability, with enhanced uptime and performance metrics, fostering increased customer trust and satisfaction.
  • Faster Troubleshooting, enabled by automated monitoring tools, resulting in reduced response times for system issues and improved operational efficiency.
  • Scalable Infrastructure that can easily adapt to fluctuations in demand, especially during peak tax seasons, ensuring consistent service availability.
  • Enhanced Security Posture, leveraging AWS’s robust security features to protect sensitive customer data and maintain compliance with industry standards

Reduction in Operational Costs

0 %

Improved System Reliability, with enhanced uptime and performance metrics

0 %
Frame 222

From our point of view, INT. obviously helped us create value. When we started out with a product that barely worked. Now we actually have a mature product used by thousands of users at hundreds of sites.

Malcolm McLean
CTO, Ageas Insurance
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