Policyholders Don’t Just Buy Products —
They Expect Ongoing, Effortless Control.

Modernize Your Policy Management with Seamless, Self-Service Digital Journeys.

Why Traditional Policy Servicing Still Fails the Digital Insurance Consumer

Digitized sales mean little if policy servicing stays manual—fragmented processes drive up costs and frustrate policyholders.

0 %

of policyholders expect full digital self-service for managing their policies

0 %

 of insurers cite policy servicing inefficiencies as a top driver of operational costs

What Digital Policy Management Must Deliver Today

Policy management platforms must be real-time, accessible, modular, and compliant — across all insurance product types and channels.

Unified Self-Service Portal

Central dashboard for all policies across life, health, motor, ULIP, group, or commercial products

Dynamic Policy Servicing

Allow updates to address, nominee, bank mandate, communication preferences, and contact details

Fund Management & Switches (ULIP)

Show current NAVs, portfolio mix, and enable instant switching or redirection of funds

Premium Payment & Auto-Debit Setup

Manage payments, download receipts, activate e-mandates, and resolve failed premiums

Policy Document Vault

Access policy bonds, endorsements, rider details, KYC documents, and payment records in one place

Real-Time Service Tracker

View status and TAT for service requests (name change, revival, portability, cancellations, etc.)

In-App Alerts & Notifications

Get notified on due premiums, maturity windows, NACH expiries, and servicing actions

Audit-Ready Logs & Compliance Integration

Track every customer interaction and service event with time-stamped records

Policy management isn’t just back office support — it’s the heartbeat of ongoing engagement.

Why INT. Builds Digital Policy Management Platforms That Serve and Scale

We help insurers build digital servicing experiences that reduce dependency, improve transparency, and drive policyholder satisfaction.

LOB-Aware Policy Structures

Life, health, motor, term, ULIP, commercial — all with tailored servicing logic and eligibility workflows

Mobile-First & Omnichannel UX

Seamless access from web, mobile apps, kiosks, IVR, and WhatsApp

Prebuilt Workflow Libraries

Quick configuration of top requests: address update, policy revival, fund switch, premium change, loan request, etc.

Real-Time Integration with Core Systems

Sync with policy admin, payment gateways, CRM, DMS, and underwriting modules

Role-Based Access for Policyholder, Agent & Operations

Allow servicing delegation with full traceability and status control

Consent, Authentication & Security

OTP flows, video KYC for certain updates, Aadhaar masking, and encrypted records storage

INT. enables insurers to simplify servicing and strengthen relationships — through every policy touchpoint.

case studies

Proof That Speaks

Featured

49%

reduction in contact center volumes for policy servicing within 90 days

57%

automation of top 10 service requests (nominee, bank mandate, address, contact details)

Get a Free Policy Servicing Maturity & Experience Audit

Let’s evaluate where your digital servicing journey currently stands — and how we can streamline, secure, and scale it.

You’ll receive:

  • Top servicing flow automation audit
  • Omnichannel servicing readiness score
  • Audit trail and regulatory logging checklist
  • CX and operational efficiency heatmap
WHO WE ARE

At INT., excellence and innovation drive everything we do.

We go beyond maintaining operations—we empower businesses with data, insights, and best practices to stay ahead in an ever-evolving digital landscape.

Years of Excellence
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Offices Worldwide
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Solution Experts
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