Policyholders Don’t Want to Be Sold Again —
They Want to Be Remembered.

Engage Proactively, Personally, and Consistently Across Every Insurance Touchpoint.

Why Traditional Engagement Models Fall Short in Insurance

One-time touchpoints aren’t enough—limited post-sale engagement leads to disconnected experiences, low retention, and missed cross-sell opportunities.

0 %

of policyholders say they rarely hear from their insurer outside of payments or renewals

0 %

of insurers admit they lack a structured, multichannel engagement strategy post-purchase

What Modern Policyholder Engagement Platforms Must Deliver

Effective insurance engagement should be personalized, multichannel, lifecycle-aware, and insight-led.

360° Customer Journey Mapping

Visualize and orchestrate engagement from onboarding to claims, renewal, and upgrade

Multichannel Communication Engine

Automate contextual touchpoints via WhatsApp, email, SMS, push, and portal banners

Personalized Nudges & Reminders

Custom triggers based on coverage gaps, birthdays, dependents’ milestones, or claim history

Servicing Event Alerts

Proactive notifications for document submission, policy approval, premium dues, and auto-debit failures

In-App Engagement Features

Micro-content, FAQs, checklists, surveys, and support bots integrated directly into mobile and web apps

Dynamic Campaign Builder

Segment customers by LOB, geography, tenure, premium tier, and life stage for targeted messaging

Sentiment & Feedback Looping

Integrated CSAT, NPS, and grievance collection with real-time routing and escalation

Compliance & Consent Management

Opt-in tracking, unsubscribe flows, and communication logs per IRDAI mandates

Insurance engagement isn’t about messaging more — it’s about messaging better.

Why INT. Builds Engagement Platforms That Earn Loyalty, Not Just Clicks

We help insurers connect with policyholders beyond transactions — through timely, relevant, and automated communication.

Prebuilt Journey Templates

Plug-and-play flows for onboarding, renewal reminders, policy anniversaries, and post-claim follow-up

CDP & CRM Integration Ready

Sync with policy admin, claims, core CRM, contact center, and external channels for unified engagement

Personalization Logic Built-In

Use product, behavior, life stage, and past interaction data to craft relevant content and timing

Unified Campaign Dashboard

Manage content, templates, segments, delivery status, and performance across all touchpoints

Auto-Learning Engagement Scoring

Track open rates, click-throughs, responses, and conversions — and refine future campaigns

APIs for External Ecosystems

Extend campaigns to co-branded partners, TPAs, banks, and aggregators with secure messaging logic

INT. helps insurers shift from reactive communication to proactive, experience-led engagement that builds retention.

case studies

Proof That Speaks

Featured

39%

improvement in premium renewal adherence through timely, personalized nudges

54%

reduction in inbound servicing queries by proactively addressing key policyholder questions

Get a Free Policyholder Engagement Maturity Audit

We’ll help you assess your current communication gaps and uncover where you can drive more value — without adding more noise.

You’ll receive:

  • Engagement coverage and journey gap map
  • Trigger-based vs. batch messaging audit
  • Personalization logic and consent compliance review
  • Engagement performance optimization roadmap
WHO WE ARE

At INT., excellence and innovation drive everything we do.

We go beyond maintaining operations—we empower businesses with data, insights, and best practices to stay ahead in an ever-evolving digital landscape.

Years of Excellence
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