Engage Proactively, Personally, and Consistently Across Every Insurance Touchpoint.
One-time touchpoints aren’t enough—limited post-sale engagement leads to disconnected experiences, low retention, and missed cross-sell opportunities.
of policyholders say they rarely hear from their insurer outside of payments or renewals
of insurers admit they lack a structured, multichannel engagement strategy post-purchase
Effective insurance engagement should be personalized, multichannel, lifecycle-aware, and insight-led.
Visualize and orchestrate engagement from onboarding to claims, renewal, and upgrade
Automate contextual touchpoints via WhatsApp, email, SMS, push, and portal banners
Custom triggers based on coverage gaps, birthdays, dependents’ milestones, or claim history
Proactive notifications for document submission, policy approval, premium dues, and auto-debit failures
Micro-content, FAQs, checklists, surveys, and support bots integrated directly into mobile and web apps
Segment customers by LOB, geography, tenure, premium tier, and life stage for targeted messaging
Integrated CSAT, NPS, and grievance collection with real-time routing and escalation
Opt-in tracking, unsubscribe flows, and communication logs per IRDAI mandates
Insurance engagement isn’t about messaging more — it’s about messaging better.
We help insurers connect with policyholders beyond transactions — through timely, relevant, and automated communication.
Plug-and-play flows for onboarding, renewal reminders, policy anniversaries, and post-claim follow-up
Sync with policy admin, claims, core CRM, contact center, and external channels for unified engagement
Use product, behavior, life stage, and past interaction data to craft relevant content and timing
Manage content, templates, segments, delivery status, and performance across all touchpoints
Track open rates, click-throughs, responses, and conversions — and refine future campaigns
Extend campaigns to co-branded partners, TPAs, banks, and aggregators with secure messaging logic
INT. helps insurers shift from reactive communication to proactive, experience-led engagement that builds retention.
We’ll help you assess your current communication gaps and uncover where you can drive more value — without adding more noise.
You’ll receive:
We go beyond maintaining operations—we empower businesses with data, insights, and best practices to stay ahead in an ever-evolving digital landscape.
