Insurance Isn’t Just Sold — It’s
Experienced Digitally First.

Deliver Seamless, Self-Service Customer Portals That Build Confidence, Not Confusion.

Why Traditional Insurance Portals Undermine Trust and Retention

Today’s insurance customers judge your brand by the digital journey—yet outdated, clunky portals drive frustration, churn, and higher support costs.

0 %

of policyholders say a poor website or portal experience impacts their willingness to renew

0 %

 of insurers cite fragmented policy servicing as a key barrier to digital transformation

What a Modern Insurance Customer Portal Must Deliver

In insurance, digital self-service must be personalized, contextual, compliant, and accessible across devices and demographics.

360° Policy Dashboard

Unified view of active, lapsed, and historical policies across life, health, motor, and group segments

Digital Policy Servicing

Self-service for name change, nominee update, address change, policy download, and endorsements

Claims Filing & Tracking Engine

Intuitive claim registration, document uploads, real-time status, and TAT updates

Premium Payment & Auto-Renewals

Multi-mode payment options with reminders, auto-debit, and failed payment alerts

Integrated Document Vault

Central repository for policy bonds, payment receipts, KYC, and claims docs — downloadable anytime

AI-Powered Chat & Support Layer

Natural language bots for FAQs, status checks, and first-level claim support

Personalized Offer & Renewal Nudges

Tailored cross-sell prompts based on coverage gaps, age, family profile, or claim history

Compliance-Ready Consent & KYC Workflows

Aadhaar masking, OTP-based login, and audit trails for all user actions

In the insurance world, portals aren’t just functional — they’re foundational to long-term retention.

Why INT. Builds Insurance Portals That Are Functional, Frictionless, and Future-Proof

We help insurers design web and portal experiences that elevate service, reduce operational overhead, and create upsell-ready moments.

Segment-Aware Experience Journeys

Tailored flows for individual, group, corporate, senior, and NRI policyholders

Cross-LOB Data Integration

Combine Life, Health, Motor, Term, ULIP, and Group policies in a single, customer-facing layer

Real-Time Integration with Core Insurance Systems

Sync with Policy Admin, Claims, CRM, Agent Portals, and Payment Gateways

Responsive and Accessibility-First Design

WCAG-compliant interfaces for mobile, desktop, and low-vision users

Security-First Infrastructure

VAPT-tested, 2FA-enabled, encrypted environments with role-based access controls

Multi-Language & Vernacular Support

Regional language options for Tier 2/3 customers — usable by family members or assisted channels

INT. transforms your portal from an information kiosk into a full-service insurance experience.

case studies

Proof That Speaks

Featured

61%

reduction in branch and call center queries for policy servicing tasks

44%

increase in digital renewals and cross-product conversions within 6 months

Get a Free Insurance Portal Experience Audit

Let’s evaluate your current policyholder experience — and show how a unified portal can increase loyalty, efficiency, and product penetration.

You’ll receive:

  • Self-service journey maturity score
  • Cross-LOB integration gap analysis
  • Claims status, endorsement, and renewal friction mapping
  • Compliance and data security readiness report
WHO WE ARE

At INT., excellence and innovation drive everything we do.

We go beyond maintaining operations—we empower businesses with data, insights, and best practices to stay ahead in an ever-evolving digital landscape.

Years of Excellence
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Offices Worldwide
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Solution Experts
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Worldwide Happy Clients
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