IndusInd Bank Limited (IBL) is a leading financial services institution catering to millions of customers with a diverse portfolio of banking, investment, and insurance products. With a vision to become a digital-first enterprise, IBL sought to enhance its customer experience by modernizing service channels, improving accessibility, and ensuring seamless business continuity.
IBL faced a fragmented digital ecosystem that led to inefficiencies in customer service and lower adoption rate of digital financial services.
Despite these hurdles, Cipla aimed to create a seamless experience for its users, reinforcing its commitment to innovation and accessibility in healthcare.
INT. developed a robust, integrated digital portal ecosystem that transformed how IBL engaged with customers, streamlined financial services, and ensured operational resilience.
Resilient Cloud Infrastructure: Ensured 24/7 service availability and scalability through INT.’s managed services for peak transaction loads.
The transformation resulted in significant operational efficiencies and business growth, reinforcing IBL’s position as a digital-first financial institution.
Reduction in service request processing time
Increase in digital financial service adoption
We see INT. as a future partner for their own expansion. After almost a decade of working together, we will need INT’s support for our new steps in the growing markets.
