Accelerating Approval Workflows for Bandhan Bank

Case study - Bandhan Bank

Bandhan Bank is a leading financial institution with a strong presence across India, offering a range of banking and financial services. As the bank expanded, it required a modern, efficient, and scalable approval workflow to replace traditional manual processes, ensuring transparency, faster decision-making, and an improved user experience for employees.

THE CHallenge

Bandhan Bank’s Approval Process: Overcoming Inefficiencies and Lack of Visibility

Bandhan Bank’s traditional approval process was slow, inconsistent, and lacked visibility, leading to inefficiencies in internal decision-making.

Despite these hurdles, Cipla aimed to create a seamless experience for its users, reinforcing its commitment to innovation and accessibility in healthcare.

THE solution

INT.'s Digital Note Approval System: Streamlining Bandhan Bank’s Approval Workflow

INT. developed and deployed a Digital Note Approval System (DNAS), a secure, scalable, and transparent workflow automation solution tailored for Bandhan Bank’s internal approval processes.

  • Automated Approval Workflows: Streamlined request submissions, tracking, and approvals with clearly defined hierarchies.
  • Role-Based Access & Security: Ensured secure access to documents and approvals with multi-level authentication and audit trails.
  • Real-Time Dashboard & Notifications: Provided users with real-time status tracking, reminders, and escalations, improving visibility and accountability.
  • Seamless Integration with Core Banking Systems: Ensured smooth data flow across departments, eliminating the need for manual interventions.
  • Scalable Cloud Architecture: Designed to support a growing user base with high availability (99.9% uptime) and peak performance.

Mobile-Responsive UI: Enabled executives and managers to approve requests on the go, ensuring business continuity.

Glimpses of the DXP we built for Cipla

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This includes the detailed solution we provided them to overcome their challenges
THE impact

DNAS Implementation: Boosting Efficiency, Satisfaction, and Governance

The implementation of DNAS led to significant efficiency gains, user satisfaction, and enhanced governance.

  • 30000+ users successfully onboarded and are actively using the platform.
  • 74% improvement in User Satisfaction Scores, indicating better usability and faster processing.
  • 60% reduction in approval turnaround time, leading to improved operational efficiency.
  • 100% audit compliance, with centralized tracking and real-time reporting.
  • Decrease in manual errors, improving accuracy and decision-making.
  • 99.9% system uptime, ensuring seamless approvals even during peak usage.

Users onboarded and using this application

0 +

Improvement in User Satisfaction Scores

0 %
Frame 222

We see INT. as a future partner for their own expansion. After almost a decade of working together, we will need INT’s support for our new steps in the growing markets.

Michael Schiener
CEO, Cashpoint
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