SBI General Insurance

Case study - SBI

SBI General Insurance is one of India’s leading insurance providers, offering a wide range of general insurance products across health, motor, home, and commercial insurance. With a vast network of global clients, SBI General Insurance sought to enhance efficiency, improve policy issuance speed, and provide real-time data insights to drive improved customer experience.

Download full case study
THE CHallenge

SBI General Insurance: Overcoming Customer Portal Challenges

SBI General Insurance recognized several challenges with its existing customer portal that were limiting customer satisfaction and engagement.

Key Challenges:

  • Cumbersome Policy Issuance Process: The existing portal facilitated a lengthy and complex policy issuance workflow, resulting in customer frustration and delays.
  • Limited Accessibility: Customers faced challenges accessing the portal on various devices, which restricted their ability to manage policies conveniently.
  • Lack of Real-Time Insights: Customers had limited visibility into their policy statuses and lacked access to real-time updates and data insights.
  • Inefficient Communication Channels: Customers found it difficult to communicate with agents, leading to delays in response times and unresolved inquiries.
  • Inconsistent User Experience: The portal provided a fragmented experience due to outdated design and functionality, diminishing overall customer satisfaction.

Despite these hurdles, Cipla aimed to create a seamless experience for its users, reinforcing its commitment to innovation and accessibility in healthcare.

THE solution

INT. & SBI General Insurance: Revolutionizing the Customer Portal for Enhanced Experience

INT. partnered with SBI General Insurance to transform its Customer Portal by implementing advanced digital solutions aimed at enhancing user experience, improving accessibility, and enabling seamless interactions.

Key Solutions Implemented:

  • Streamlined Policy Issuance Workflow: Automated the application, verification, and approval processes, significantly reducing turnaround times for policy issuance.
  • Mobile-Optimized Customer Portal: Developed a fully responsive portal that allows customers to access their accounts, manage policies, and interact with agents from any device, enhancing accessibility.
  • Real-Time Data & Insights: Integrated dashboards that provide customers with instant access to policy information, claims status, and personalized recommendations based on their data.
  • Enhanced Communication Channels: Implemented integrated chat, voice, and email support features, enabling customers to communicate effectively with agents directly through the portal.
  • User-Centric Design: Revamped the portal with a modern, intuitive interface, ensuring a consistent and user-friendly experience across all platforms.
  • Robust Security Measures: Ensured data protection through multi-factor authentication (MFA) and secure access protocols, safeguarding customer information.

Glimpses of the SBI General Insurance

Download complete case study here

This includes the detailed solution we provided them to overcome their challenges
Download now
THE impact

Agent Portal Transformation: Driving Efficiency and Growth for SBI General Insurance

The transformation of the agent portal led to significant operational improvements and business growth for SBI General Insurance.

  • 25% faster policy issuance process, reducing turnaround time and improving customer satisfaction.
  • 23% boost in policy sales, driven by real-time insights and improved agent mobility.
  • 40% increase in agent productivity, due to automated workflows and mobile accessibility.
  • 3X improvement in customer engagement rates, with personalized policy recommendations.
  • 30% reduction in manual data entry, minimizing errors and enhancing efficiency.
  • 99.9% uptime with a cloud-based infrastructure, ensuring uninterrupted agent operations.

Faster policy issuance process

0 %

Boost in policy sales

0 %
Frame 222

From our point of view, INT. obviously helped us create value. When we started out with a product that barely worked. Now we actually have a mature product used by thousands of users at hundreds of sites.

Malcolm McLean
CTO, Ageas Insurance
recommended

Other relevant case studies

Featured

INT. developed a customized e-wallet and POS system for Konvergence, transforming e-payments for Italian retailers.

30%

Transactions shifted to self-service with ‘MyCoop.’

40%

Scan-and-Go saw widespread customer adoption.
Read more
award-winning

Collaborate with a prestigious and award-winning organization.

and many more+
Contact Us
contact us

Let’s connect!

    Privacy Policy.

    Edit Template

    Services

    Industries

    Company

    Resources

    Press Kit

    MENU
    Book a free consultation
    CONTACT US

    Let’s connect!

      Privacy Policy.

      Book a free consultation
      Almost there!

      Download the report

        Privacy Policy.