Category: InsurTech

Insurance News Wrap | Weekly Snippets September | INT.

✔️https://www.moneycontrol.com/news/business/tcs-extends-contract-with-life-insurance-firm-athora-netherlands-11288551.html TCS and Athora Netherlands are thrilled to announce the extension of a new partnership that will redefine the future of financial services. The partnership promises better IT operating model to enhance customer experience, operational resilience and business agility. ✔️https://www.insurancebusinessmag.com/asia/news/technology/generative-ai-to-impact-koreas-insurance-finance-sectors-457906.aspx Generative AI is set to make waves in Korea’s insurance and finance sectors. As per reports, 10.1% of tasks within Korea’s finance and insurance domains will experience alterations due to the influence of generative AI. ✔️https://www.expresscomputer.in/artificial-intelligence-ai/aditya-birla-sun-life-insurance-artivatic-ai-launches-ai-based-smart-underwriting-platform/103240/ Aditya Birla Sun Life Insurance and Artivatic.ai have joined forces to bring “AUSIS” – an AI-based Smart Underwriting Platform. The engine will merge traditional underwriting principles with advanced algorithms, and empower insurers to make informed and efficient underwriting decisions. ✔️https://indianexpress.com/article/business/companies/5g-to-insurance-mukesh-ambani-brings-new-reliance-with-tech-in-mind-8913820/ Mukesh Ambani is ushering in a ‘New Reliance’ that’s all about the fusion of technology and innovation, from 5G to insurance. 

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INT. news wrap Insurance

Insurance News Wrap | Weekly Snippets | Indus Net Technologies (INT.)

✅ Israeli AI Startup Vesttoo stirs up the hornet’s nest, sparking a global insurance scandal. https://www.livemint.com/ai/israeli-ai-startup-vesttoo-sparks-a-global-insurance-scandal-11691153264363.html ✅ Jerry accelerates its future journey with a massive $110 million funding boost that will change the face of the car insurance landscape. https://fintech.global/2023/08/03/jerrys-ai-powered-revolution-in-car-insurance-accelerates-with-110m-raise/ ✅ A dynamic partnership is born as Klear.ai – AI-driven insurance software solutions – joins forces with Georgia Administrative Services to redefine insurance solutions ✅ Innovation meets responsibility when the AI wave hits the health insurance landscape as Pennsylvania legislators step in to ensure a fair balance. https://witf.org/2023/08/23/pa-legislators-look-to-rein-in-ai-in-health-insurance-claims/

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Insurance News Wrap

Insurance News Wrap | Weekly Snippets

💡 The world of AI meets the world of policies and premiums as Gaya.ai is rewriting the insurance playbook with large language models. https://finance.yahoo.com/news/introducing-gaya-ai-bringing-power-074000638.html 💡 Vesttoo – an Israeli AI Startup is rewriting the insurance playbook as they promised to use AI to spread the risk of insurance policies. https://www.livemint.com/ai/israeli-ai-startup-vesttoo-sparks-a-global-insurance-scandal-11691153264363.html 💡 Swiss Re is unleashing the power of AI and rewriting the natural disaster recovery playbook to transform insurers’ response game.  https://www.cio.com/article/647713/swiss-re-streamlines-insurers-natural-disaster-response-with-ai.html 💡 From on-demand insurance insights to a smooth ride through policy management, AXA’s tech marvel is here to revamp the insurance landscape. https://www.insurancebusinessmag.com/asia/news/breaking-news/axa-unveils-new-tech-platform-for-driver-partners-and-business-users-454597.aspx

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Insurance News Wrap

Insurance News Wrap | Weekly Snippets

✅ From streamlining claims processing to personalised policy recommendations, insurance’s ‘first’ chief AI officer is here. https://ow.ly/8szs50Pnqs6. ✅ Cognizant and Max Life Insurance join forces to transform the insurance landscape as they jointly announce an innovation and development centre. https://ow.ly/BCtT50Pnqs2 ✅ Discover the convenience of instant policy issuance and quick claim settlements with Bajaj Allianz Life Insurance’s latest tech stack. https://ow.ly/YXiX50Pnqs4 ✅ HDFC ERGO is taking a leap forward to enhance CX and transform the insurance industry by teaming up with Google Cloud to launch a Center of Excellence for Generative AI. https://ow.ly/7stY50Pnqs3

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Insurance News Wrap

Insurance News Wrap | Weekly Snippets

✅ ZhongAn has unveiled its groundbreaking roadmap for AI and AIGC integration into the insurance industry that aims at enhancing efficiency, accuracy, and customer experience.https://technode.global/prnasia/zhongan-unveils-roadmap-for-ai-and-aigc-integration-into-insurance-sector-at-waic2023/ ✅ Trufla and Goose Digital are joining forces to drive digital innovation in the brokerage industry. This partnership will equip brokers with cutting-edge technology and strategic expertise.https://www.insurancebusinessmag.com/ca/news/technology/trufla-partners-with-goose-digital-to-drive-digital-transformation-for-brokers-452048.aspx ✅ Corvus Insurance has unlocked a new era of underwriting excellence. With advanced algorithms and predictive analytics, the tech is streamlining operations, reducing risks, and empowering insurers with invaluable insights.https://fintech.global/2023/06/30/corvus-insurance-unveils-ai-driven-automation-features-for-enhanced-underwriting-efficiency/ ✅ Sedgwick is driving innovation in the insurance industry. From smart technology to real-time data analysis, they’re staying at the forefront of industry trends to provide their end users with the best coverage and service.https://www.asiainsurancereview.com/Magazine/ReadMagazineArticle/aid/47056/Sedgwick-adapts-through-technology-driven-solutions-as-claims-process-goes-through-seismic-transformation

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InsureTech Insights: Leveraging Alternate Data for Risk Assessment

InsureTech Insights: Leveraging Alternate Data for Risk Assessment

InsureTech is the latest buzzword that is making the headlines in the insurance sector and with good reason. From suitable risk assessment using alternate data to tapping big data analytics and artificial intelligence in insurance for better outcomes in diverse arenas, insurers are expected to step on the gas further across the next couple of years in this domain. Here is a brief glimpse into the same. 1.What are the key drivers of InsureTech? These are some of the major driving forces behind the InsureTech revolution that is sweeping the world today. Let us now learn a little more about the deployment of artificial intelligence in insurance. 2. How is AI used in insurtech?  Artificial intelligence in insurance and InsureTech are symbiotically linked due to the multifarious applications and use cases that have transformed the industry in recent years. Here are a few aspects worth noting in this regard: AI is beneficial for the entire InsureTech ecosystem in multiple ways, as is mentioned above. A closer look is also necessary at the various sources or types of alternate data that insurance companies can use for better risk assessment. 3.What kind of alternate data can help towards solving the credit risk? FAQs 1.What are the privacy and ethical considerations associated with using alternate data in risk assessment for InsureTech? InsureTech players must address privacy, ethics, and data validity when using alternate data. Key considerations include responsible data collection and usage, obtaining consent, ensuring analytical tool validity, fairness, and unbiased systems, data quality, regulatory compliance, and full disclosure principles. 2.Are there any successful case studies or real-world examples of InsureTech companies leveraging alternate data for risk assessment? There are many examples of InsureTech entities making use of alternate data for risk assessments. ZestFinance, for instance, deploys AI for evaluating both traditional and non-traditional information to gauge risks while automating its underwriting procedure for lower risks. Nauto has already been using AI for forecasting purposes. The aim here is to avoid collisions of commercial fleets (driverless) by lowering distracted driving. The AI system uses data from the vehicle, camera, and other sources to predict risky behavior. 3. What future trends do you foresee in the use of alternate data for risk assessment in the InsureTech industry? There will be greater emphasis on leveraging telematics and usage data garnered through connected vehicles and IoT devices along with smart home devices. At the same time, more machine learning models will be used for algorithm-based risk assessments. The Metaverse will be another channel for insurers to combine their AI-backed Chatbots with sales pitches, internal training, data gathering, and even NFTs for personal document verification. 4. Are there any challenges or limitations in leveraging alternate data for risk assessment in InsureTech? There are a few limitations/challenges in using alternate data for assessing risks in the InsureTech space. The quality of the data and whether it tells the whole story is one challenge along with the fact that there are ethical and privacy-related considerations, regulatory aspects, and the issues related to disclosures, user consent, and the methods of gathering data.

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Smart Insurance: Exploring Blockchain and AI Integration

Smart Insurance: Exploring Blockchain and AI Integration

Smart insurance has increasingly become representative of the evolutionary headwinds in the industry. Digital transformation has been a key feature of the sector for the last few years, especially with the integration of AI insurance and blockchain insurance technologies. Insurtech is no longer an exception as well. These digital advancements are boosting customer experiences while enabling better risk management, claims processing and fraud detection at the same time. Insurers are completely redefining consumer engagement, while moving towards greater personalisation simultaneously. A McKinsey report estimates that 25% of the insurance sector will be fully automated by the year 2025, backed by AI, ML and blockchain, among other technologies. Here’s taking a deeper look at the same. How Blockchain and AI are Changing the Insurance Industry AI insurance technologies are completely revolutionising the landscape. The same can be said for blockchain insurance solutions. Here are some core points worth noting in this regard. The Benefits of Blockchain and AI for Insurance As expected, there are multifarious advantages offered by AI and blockchain in the insurance industry. Some of them include the following:  The Future of Smart Insurance What does smart insurance look like in the future? Here are some ways in which digital transformation can completely reshape the insurance industry: FAQs 1.What role does artificial intelligence play in smart insurance? Artificial intelligence has a vital role to play in smart insurance, automating repetitive tasks including claims submissions, processing, and more. It also helps detect fraud, assess risks, and enhance customer experiences through Chatbot-based communication. 2.What are some real-world examples of smart insurance applications using blockchain and AI? Some real-world examples include micro-insurance, parametric insurance models, usage-based insurance, fraud detection, data structuring through Blockchain and IoT and also multiple risk participation or reinsurance. 3.Are there any challenges or limitations to consider when implementing blockchain and AI in smart insurance? Blockchain networks may require higher computational capabilities for transaction validation. Other challenges for AI and blockchain implementation include data quality, digital adoption, integration of legacy systems, and more. 4.How does the integration of blockchain and AI in insurance impact customer experience? Customer experiences are automatically enhanced through the integration of blockchain and AI. Their information remains tamper-proof and secure, while they can swiftly be onboarded and file/process claims without hassles. They can get quicker automated responses to queries along with personalised recommendations. Claims processing timelines are also greatly reduced due to these technologies.

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Empowering insurance contact centres with Chat GPT 4

Empowering insurance contact centres with Chat GPT 4

Chat GPT 4 is increasingly rewriting the rules of the game across sectors. Insurance contact centres are no stranger to leveraging technology for better customer service and communications. Here is a brief guide on leveraging Chat GPT 4 for insurance contact centres. What is Chat GPT 4 used for? Chat GPT 4 is clearly the customer service agent or solution of the future. Here are some ways in which it is being used: These are some of the ways in which Chat GPT 4 is being used, especially across insurance contact centres and other customer service functions throughout diverse business sectors. What are the 5 key challenges facing the insurance industry in today’s marketplace? These are some of the biggest challenges faced by insurance companies today, many of which can be solved with the use of Chat GPT 4 in their contact centres. What are the 4 elements of contact centres? This is where Chat GPT 4 helps businesses automate all communications and personalise customer interactions. It helps take care of queries swiftly, while helping manage and track claims better. It also helps with lowering time, money and energy expenditure for companies with regard to customer engagement and interactions. From detailed answers to customer queries to more personalised experiences, it plays a vital role in enhancing customer satisfaction while helping insurance companies acquire and retain customers better. Data collection and analysis can also be automated with the help of artificial intelligence for even better results. FAQs 1.How can Chat GPT 4 enhance the customer experience in insurance contact centres? Chat GPT 4 can play a vital role in boosting customer experiences across insurance contact centres by enabling quicker answers and responses to queries, enabling more personalised engagement and automating all communications. 2.Can Chat GPT 4 assist in identifying customer needs and preferences for personalised insurance solutions? Chat GPT 4 can personalise interactions with consumers, understanding their needs and responding in detail to their queries and requirements. It can help insurance companies identify customer preferences and come up with personalised recommendations accordingly. 3.Is Chat GPT 4 capable of handling complex insurance inquiries and providing accurate responses? Chat GPT 4 can tackle increasingly complex inquiries and offer more accurate responses to customers with natural language processing (NLP) and AI. It can guide customers towards what they require more easily. 4.Are there any specific security measures in place to protect sensitive customer information when using Chat GPT 4? Chat GPT 4 makes use of encryption for preventing unauthorised access to data. This helps safeguard customer information of a sensitive nature.

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Customer Dashboard in Insurance Sector

Revolutionising Customer Experience: Exploring the Benefits of 360 Customer Dashboard in Insurance Sector

Customer experience is the biggest buzzword today for the insurance sector in an increasingly digitised environment where hyper-personalisation is steadily becoming the norm and not the exception. In this context, a 360 customer dashboard is fast becoming a necessity for insurance companies. Why so? Before getting into the modalities and benefits of a 360 customer dashboard, it can be said that it can be a multi-pronged tool, enabling higher customer satisfaction as a result of better experiences, while enabling insurance companies to gather vital business intelligence alongside. How and why a 360 customer dashboard is useful for the insurance sector Here are some of the biggest benefits enabled by a 360 customer dashboard: FAQs A 360 customer dashboard can collect information on customer buying preferences, historical transactions, feedback, future requirements, and so on. It can collect data across multiple touch points. A 360 customer dashboard will help insurance companies analyse historical customer data and purchasing behaviour. This will ultimately help it identify customer needs and insights on their sentiments and feedback. This data can be leverage to forecast future needs. Some potential limitations include the lack of technological integration with existing databases, absence of digital literacy or familiarity with advanced tools, data security/privacy, and most importantly, the quality of data being gathered. DLP or data loss prevention measures are mostly used for safeguarding consumer data that is shown in a 360 dashboard. Other measures also include data encryption for higher security.

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Insurtech Revolutionises Insurance with Personalised, Faster, and Affordable Solutions

Insurtech is the latest phenomenon that is revolutionising insurance across the spectrum. The insurance industry is innovating with the use of technology with an aim towards making products, services and solutions more affordable, personalised and quicker for customers. Here are some of the digital technology offerings that are playing a major role in this space: AI (Artificial Intelligence)- This is one of the biggest innovations contributing towards automating the processing of claims, enabling better detection of frauds and also enhancing customer service. AI enables more accurate and improved pricing and assessments of risks. It helps insurance companies manage risks better while lowering costs simultaneously. It also ensures that customers get more personalised and cost-effective insurance offerings. 2. IoT- The Internet of Things is another aspect which enables cost reduction and personalisation alike. It also boosts customer experiences greatly. The insurance industry is leveraging IoT devices for collecting information on consumer behaviour and environments, including home security, driving habits, health, and so on. This is facilitating accurate assessments of risks and pricing, while helping develop new products tailored to customer needs. For example, IoT devices may be used to develop insurance products where customers are charged on actual driving distance and usage. 3. Blockchain– This digital technology functions through distributed ledgers, enabling transparent and secure transactions without centralised intermediaries. It is being used in insurtech for streamlining the processing of claims and lowering frauds along with enhancing overall data security too. 4. Mobile Apps- Insurtech also functions through new-age mobile apps for boosting customer experience and making claims processing simpler. Customers are getting more personalised recommendations and higher control over their policies. Mobile apps are also being used for tracking the status of claims, managing policy data, and getting personalised advice on products based on their behaviour and specific requirements. 5. Telematics- It is already being used for gathering data on customer driving behaviour and performance, enabling more accurate assessments of risks along with better pricing strategies. Products are thus tailored to meet the needs of customers in a more personalised manner. Why insurtech is gaining ground in the insurance industry These are some of the chief reasons behind the rising popularity of insurtech solutions throughout the mainstream insurance sector. FAQs 1. Can Insurtech solutions replace traditional insurance providers? Insurtech solutions can be replacements for conventional insurance offerings. However, they will not replace traditional providers completely. Rather, these companies will work closely with insurtech players to come up with better products and services for their customers. 2. Are Insurtech solutions regulated? The insurance industry is one of the highest-regulated sectors in the world. Insurtech is also similarly regulated since it is used by insurance companies for carrying out many of their functions. 3. How does Insurtech impact the insurance industry? Insurtech positively impacts the insurance industry by helping it reduce costs, automating manual and repetitive tasks, personalising customer experiences, scaling up overall efficiency, and making products/services more affordable for customers. Customers get more control over their journey with the insurance company and wait times are reduced considerably as well. 4. How can Insurtech solutions improve claims processing? Insurtech solutions can automate claims processing, thereby saving time and money for the company. They can gather data and verify the same minutely in quick time, while also eliminating frauds alongside. This leads to more accurate processing of claims without any risks of losses/fraud.

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