Category: Digital Marketing

Digital Marketing for Baby Boomers – The Basics

If you thought marketing to baby boomers was a difficult proposition, you are not really far from reality. People who were born between 1946 and 1964 fall into this category and have certain traits that make them unique, when it comes to marketing to them online. They are not digital natives like the millennial generation, who were born between 1982 and 2001. They have been slower to adapt to the changes that have taken place in the world of digital media and the Internet, but that does not mean a company can afford to overlook this vibrant demographic. Who Are the Baby Boomers? Baby boomers can be described as those who are in their middle age at the moment or about to retire. In fact, the oldest baby boomers have crossed retirement age, giving them more time to get acquainted with digital media. Most baby boomers have remained conservative and skeptical when it comes to social networking. If 77% of the millennial generation has a presence on social networking sites, only half of that percentage can be found on social networking sites if we consider baby boomers. However, younger boomers are increasingly using networking sites and browsing the Internet and this seems to be a growing trend. Baby boomers rejected their parental authority, conservativism of that time and were influenced by the 60s and 70s cultures. At the moment, they are the most influential, affluent and powerful members of the community. They also happen to be the ones with the highest spending powers. With a stable income and wise investment plans, baby boomers when targeted efficiently, can be a great demographic to tap. How Baby Boomers Use Digital Media Todd Wasserman notes that younger boomers (aged between 47 and 55) spent 39.3 hours browsing the Internet every month where as the older boomers between the ages of 56 and 65 spent 36.5 hours. Much of this time was spent in purchasing goods and services. On the other hand, though the millennial generation uses the internet for several hours every day, they spend very little as compared to the boomers. Targeting baby boomers in ad campaigns is a very important strategy and is something that should not be ignored. Baby boomers also tend to use LinkedIn the most, as they find it more reliable and credible than other social networks. An increasing number of baby boomers have begun to use Facebook as well, but LinkedIn remains their preferred social network. Companies and business that want to target boomers must create groups and discussions on LinkedIn and rely upon seriously worded copy, instead of using trendy copy which would appeal to millennial generation members. Moreover, boomers tend to trust traditional news sources like CNN, Fox, Christian Science Monitor and the like. It is difficult to purchase ad spaces on these websites as ad budgets can sky rocket. Instead, digital marketing must adopt a very serious, reliable yet personal role without being too intrusive. Importance of Referrals, Trust and Reliability Talking about reliability and trust, we cannot ignore the importance of referral marketing when it comes to baby boomers. In fact, referrals are the single most valuable way to get boomers interested in what you are trying to sell. If you can get influential members of boomer communities to act as referrals to your products, they will most certainly be able to influence other boomers, because that is how this generation’s psyche works. No matter what you have been told all this while about referral marketing, it is the single most important way to market to baby boomers. You might want to try and be associated with trustworthy companies like Amazon, Barnes & Noble, Google, Apple or Wells Fargo, if you want to attract the interest of boomers. How then, as a small company, will you be able to get your company’s name associated with reliable and trustworthy companies? One of the ways is to get insiders from those companies to guest blog for you. If this strategy does not work for you, you can try and get baby boomers who are prominent in their communities to do the talking for your company or product. Crux of the Matter No matter which strategy you adopt, it is important to note that making sweeping generalizations can be detrimental to your marketing strategy online and offline. You will have to be as authentic and trustworthy as possible and also have a strong conviction in your own products, services and ethics.

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What Twitter Redesign 2012 Means for Digital Marketing

Just a few weeks ago, Twitter completely redesigned the way its users’ profiles look. The redesign places more emphasis on photographs and personalization. In fact, it reminds users of a possibility that twitter is trying to look like Facebook in a subtle way, yet emphasizing the niche it has already carved out for itself. The redesign is great and it supports digital marketing in a positive manner. In fact, redesigned Twitter gives companies and individuals more space to reveal more about what they do, who they are and what they look like. What is in Store in the Twitter Redesign The new Twitter design was announced on the 18th of September, in a blog post titled “Because You Have More to Show“. This certainly suggests that twitter is trying to help companies and businesses to customize their Twitter profiles more efficiently than ever. The single-most striking feature is the all new header photo for iPad, iPhone, Android Twitter apps and also for its browser version. The image that is set as the all-new header photo will appear each time someone views your company’s profile on the apps or the browser. The new header photo can easily be uploaded from any app or even from a computer. It gives more real estate to twitter users. User information can be read by swiping the touchscreen or tap a thumbnail to view images in full screen. An additional ‘background photo’ complements your header and profile photos. Twitter claims that this redesign will make users presence on twitter more meaningful. How Companies Can Adapt to Changes Earlier, most companies has just one profile picture to display and they used the rest of the screen to personalize their profiles. The area outside the profile box can still be used to highlight information about your company, products and services. However, the updated Twitter profile also allows you to upload a header photo, which can be optimized to suit your business. In fact, it is good practice to keep your profile picture consistent and change your header photo often. Your profile picture is the picture that appears next to each of your tweets and the header photo appears on your profile page, similar to the banner photo on Facebook. Reveal your Human Side By changing header photo often, a company can give hint to news, updates, events and achievements. In fact, by changing a picture when there was a team outing or an office party, a company can display its more humane side. There is nothing more exciting than giving a closer look to what is happening behind the scenes. Twitter followers can instantly surmise that your company is not all about the products and services that you offer, but that you also have a unique lifestyle that matches the quality of products and services you offer. Feature New Products and Services Sometimes, it may be a good idea to change the header photo to reveal a product or service, if it has been launched newly. The header photo can reveal information about a new product to your followers that looks exciting. By changing the header photo each time you have a new product or service, you can utilize this screen real estate to prominently promote your product and services. Communicate with Followers and Visitors to your Twitter Profile Another way of using the header photo is to ask questions, communicate directly with who visits your profile. If you have upgrades for a software program or if you are offering a discount for a certain service, you can display that in an image after playing with fonts. There is nothing more promotional than having a text image that loudly tells visitors what they should be doing. The best part about the header photo is that your twitter practices and habits do not have to change. It is an added feature that can be optimized to suit your business’ needs. Depending on how creative you are and how imaginatively you can utilize this space, you will be able to optimize and promote your products and services on Twitter better than ever before. Probably it is time to get your designers to start working on images and header photos that can be rotated occasionally or if you would like to change them randomly and surprise your followers, that is a good idea too.

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Facebook Ads: Do Investors Gain More or the Advertisers?

Recently people have begun to argue if Facebook is acting too fast and hastily in offering ad services to businesses. People have begun to wonder if this is to entice investors or truly help advertisers. Before we discuss that, let’s understand how Facebook ads work. Why and How to Begin with Facebook Ad Campaigns? Most companies will soon need to utilize advertising services offered by Facebook, as social media has thrust unforeseen ramifications on traditional marketing methods. It is no longer enough to rest one’s marketing case by targeting PPC campaigns on search engines and assume that all is going just perfect. It is important to understand the significance of social signals and why it is necessary to adopt Facebook ad campaigns as part of a larger marketing plan. If you wanted to know how to set up regular Facebook ads, it is rather easy. Key elements that make up Facebook Ads are the Ads themselves and whatever ‘Ad Creative’ is required to publish that. You would also need to know who you must target and set the bids and budgets right. There are tools that help you to engage in analytics and optimization of your marketing campaign on Facebook as well. Where Can Facebook Ads Be Placed? Facebook ads can be placed on Facebook Pages, Facebook Applications, Facebook Connect and Facebook Events. Facebook offers two kinds of advertisements that are particularly popular, regardless of the various test features they have introduced lately (including Sponsored Stories). Types of Facebook Ads Facebook Ads are traditional branded ads that lead the users to an external site or a Facebook app or Page. A Social Ad is a fully branded ad but appears in sync with social interactions performed by users’ contacts. Social Ads are displayed in the Mini Feeds. Ideally, you should first use Social Ads and move on to Facebook Ads in order to reach a wider target audience. The key is to encourage people to like your Facebook business page so that social actions take place in a coordinated fashion. When your fan base on Facebook builds, Social Actions (user actions that result in required marketing results) increase and your marketing campaign may even go viral. What Are Facebook’s ‘Sponsored Stories’? Last year, Facebook announced the Open Graph and savvy marketing professionals immediately knew that it was going to change the way we advertised. Just a few months, Facebook also announced a novel kind of Sponsored Story which is based on the premise of Open Graph. When a Facebook user reads and article or listens to a song, advertisers would be able to target that user even if they do not own the app that the user is accessing the content through. However, the ads appear only if one of the users friends on Facebook have viewed, listened or watched a particular piece of content. This helps to target the user in a very accurate manner, with the logic being if friends like something, a particular user must like that product or service too. However, it comes with the disadvantage of severe restrictions over the exposure of the Ad. Facebook Unveils Offsite Ad Sharing Facebook also recently started testing shareable ad units which would allow users to share offsite ads on Facebook. Until now, marketing professionals have had to purchase their ad units or Sponsored Stories. The new proposal will allow marketers to share ads through Facebook’s Open Graph even when these ads are not located on Facebook. In the likely scenario, a company would be able to place Facebook share buttons on external ads, and when a user clicks on these share/like buttons on an external ad, he/she would be able to share that such offsite ads on Facebook. This can have enormous ramifications on the way we currently ad social advertising and online marketing. If offsite ads can be shared on Facebook, they may become bigger than Sponsored Stories. Is Facebook Trying to Win Over Investors or Helping Advertisers? The enthusiasm at Facebook to introduce advertising features has made people skeptical and caused them to wonder if these services are meant for advertisers or investors. We must remember that Facebook recently went public and did not have a smooth start at Wall Street. In fact, Facebook has been criticized for a number of reasons and its stock fell considerable within days of announcement that it went public. Facebook IPO was a failure, most investors and analysts admit. This makes many analysts think that the new advertising features may simply be a ploy to attract investors and keep them in good humor. It may partly be true, but we must remember that at the end of the day, Facebook needs advertisers to keep itself and its investors happy. With that in mind, if its advertising services did not appeal to businesses and if they didn’t work as planned, Facebook would lose its investors as well. It is probably a win-win-win situation for all the 3 entities involved. Not only will Facebook become established as a major revenue generator for companies, it will also appease investors and make profits for itself. Thus, it is quite possible that Facebook Ads were designed for both advertisers and investors and that is not a bad thing.

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Technical Writing: A Layman’s Gateway to Software Use

In an era when the e-world is reaching beyond the material Universe and almost everything turning digital, it becomes a duty of the Elite to give the plebeian an essence of the technological advancements. However, the Elite do understand a layman’s limitations, both psychological and existential – and is perhaps the only time when he agreed with the Technocrats worldwide. It was the Technocrats who longed to market their high-end technical innovations but was not knowledgeable enough to break down the tech-lingo into a simpler form. Upon their quest for a solution, they met the Elite who just loved studying technology, but this time he had to study the subject with the prime objective of explaining it to the common man in the easiest way possible. Nothing comes without a price, so technology had to face the commoner without its armaments i.e. the jaw-breaking terminologies and jargons through an inscribed gateway. The gateway under discussion is today’s Technical Writing, which marked the Second Coming of Technology. What is Technical Writing? A detailed or persuasive form of writing to convey information for technical or business purposes, technical writing needs to be useful and the presented information must be easily understood and acted upon. Highly under-rated as just what-to-do and how-to-do-it instructions, it is a difficult task demanding an easy and lucid style while writing about technical subjects. Very often technical writing has flat edge making documents, difficult and tedious to read. But there’s no reason why technical writing shouldn’t be lively and interesting. Technical writing must follow certain guidelines, which are: An Intelligent architecture – The style of writing must allow the reader a prompt understanding of the subject. Avoidance of Confusion – Technical writing should be devoid of any expression whose meaning cannot be determined from its context. Choice of Words: Malapropism (misusing a word) or the usage of difficult words should be avoided as a rule of thumb. Conciseness – The writer should be capable of expressing a great deal in just a few words. Needless to say, apart from the points mentioned above, grammatical rules should be given prime importance. How does Technical Writing Work? The sole idea of Technical writing is to convey information to the mass without the technical jargons associated through a three-fold process: The Language: Technical writing involves easy-to-understand, lucid language. The Instructions: Technical writing cuts short on technical complexity giving usability options the first preference. The Precision: Technical writing excludes irrelevant information that offers nothing significant to users. The above points are the grounds where technical writing really cashes in. However, we must also present here the related fields where technical writing has sown its seeds. The table provided underneath is intended to provide a clear vision on the topic. Sub Divisions Field of Application Details User Groups Basic Technical Writing Installation Manuals Step-by-step guide for installing/setting-up an equipment/software. Novice end users. Intermediates. Casual Users. Maintenance Manuals Step-by-step guide for maintaining a piece of equipment. User Guides and Product Manuals Descriptive, step-by-step guide for learning how to operate an equipment/product. Quick Reference Guides Troubleshooting/additional information delivering books. Computer-based Training Subject specific step-by-step guide for learning computers. Online Help guides Troubleshooting guides available on the Internet. High End Technical Writing Software/Code Documentation A form of documentation embedded within the source code of software, describing the various aspects of the codes intended operation(s). Should be easily accessible to a user. System Administrators Database Developers Programmers Project planning & Management A process that identifies the lifecycle and visibility of the tools a project may use and describes the essential planning i.e. organization plan, risk factors, test plans, installation plan etc. Development Managers, Project Managers, System Administrators, Test Managers. Indexing of Printed and Online documents. A detailed topic analysis of any given text or a condensed overview of related texts in the form of a conceptual map. Indexing helps readers to navigate easily through the information provided in the main content(s). End users and consumers. Since we started off this topic with the prime intention of explaining how technical writing aids the plebeian to comprehend the binary universe, for the time being, we shall concentrate only upon one of the aspects of basic technical writing, User Guide. A definition for the term is a must and it’s something, which should come first. Primarily written for non-technical individuals; User Guides are technical communication document or instruction manuals that explain in layman’s terms how to use a software and are generally a part of some other documentation like System Administration guides or some other related material. These guidebooks are meant for a basic, if not a proper understanding of an application or system. Simple language with short sentences and accompanying graphics are considered key factors for any of these User Guides, the sole reason being to help the user as much as possible while he tries to muster in his head the different aspects of a given application. User Guides are generally read in a hurry; they only come out when one is frustrated and losing patience with the software. This is where the easy and lucid style of writing and illustrations come handy. A user guide comprises of several sections that help in getting the most out of the extensive functionality and content available. Usually, a user guide comprises of the following sections: A preface, containing details of related documents and information on how to best use the user guide. A contents page, listing the contents of the user guide. A guide on how to use at least the main functions of the system. A troubleshooting section detailing possible errors or problems that may occur along with how to fix them. A FAQ (Frequently Asked Questions). Where to find further help and contact details. A glossary and, for larger documents, an index. The Mindset: The common man is not interested in knowing the steps of an operation; his preference is always the result obtained by the click of a mouse. A user guide makes it easy for

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