WSO2 API Manager Implementation for Equitas Small Finance Bank

Case study - Equitas Small Finance Bank

Equitas Small Finance Bank is a leading financial institution catering to emerging markets and underserved customers with innovative banking solutions. As digital banking adoption surged, the bank needed a robust, scalable, and secure API management framework to support its growing digital ecosystem and third-party integrations while ensuring compliance with financial regulations.

THE CHallenge

Enhancing API Management: Overcoming Operational & Security Challenges at Equitas Small Finance Bank

With an expanding digital footprint, Equitas Small Finance Bank faced multiple operational and security challenges in managing its APIs effectively.

Despite these hurdles, Cipla aimed to create a seamless experience for its users, reinforcing its commitment to innovation and accessibility in healthcare.

THE solution

Implementing WSO2 API Manager: A Centralized & Secure Framework for Seamless Operations

INT. implemented WSO2 API Manager to establish a centralized, secure, and scalable API management framework, enabling seamless operations, improved security, and data-driven decision-making.

  • Centralized API Gateway & Governance: Standardized API lifecycle management, ensuring secure authentication, authorization, and access control.
  • Enhanced Security & Compliance: Integrated OAuth2, JWT authentication, and role-based access controls (RBAC) to mitigate risks and meet financial regulations.
  • Optimized API Performance: Deployed caching, throttling, and load balancing to ensure low-latency, high-speed transactions.
  • Comprehensive API Analytics & Monitoring: Provided real-time insights on API traffic, failure rates, and response times, enabling proactive optimizations.
  • Developer-Friendly API Marketplace: Built a self-service developer portal to accelerate API onboarding, sandbox testing, and third-party integrations.

Seamless Core Banking Integrations: Ensured smooth interoperability between internal banking systems, mobile apps, and fintech partners.

Glimpses of the Equitas Small Finance Bank

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This includes the detailed solution we provided them to overcome their challenges
THE impact

Modernizing API Infrastructure: Driving Operational Efficiency & Enhanced Customer Experience at Equitas Small Finance Bank

By modernizing its API infrastructure, Equitas Small Finance Bank achieved substantial operational improvements, enhanced security, and better customer experiences.

  • 58% increase in API usage, unlocking new digital banking capabilities and fintech partnerships.
  • 15% boost in customer satisfaction scores, driven by faster transactions and seamless digital experiences.
  • 40% improvement in API response time, ensuring low-latency performance across services.
  • 100% compliance with RBI-mandated security protocols, ensuring data privacy and integrity.
  • 35% reduction in API failure rates, minimizing downtime and transaction errors.
  • 3X faster API development & deployment, accelerating the bank’s digital transformation journey.

Increase in API usage

0 %

Boost in customer satisfaction scores

0 %
Frame 222

We see INT. as a future partner for their own expansion. After almost a decade of working together, we will need INT’s support for our new steps in the growing markets.

Michael Schiener
CEO, Cashpoint
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